Frappe Helpdesk

What is Frappe Helpdesk?

Email ticketing desk with SLAs, assignment rules, a customer portal and a knowledge base.

Who is Frappe Helpdesk best for?

Frappe Helpdesk is best for support teams leaving a shared email inbox who want tickets, SLAs and a portal.

• Leaving a shared inbox

  Connect your support address and each email becomes a ticket with an owner, a status and a due time.

• Teams with response targets

  SLA rules set response and resolution times, and assignment rules route tickets by priority, issue type or round robin.

• Customer self-service

  Customers follow and answer their tickets in a portal, and a public knowledge base answers common questions before they write in.

• Growing support teams

  No plan charges per agent, so adding people costs nothing on your own server or on Frappe Cloud.

How much does Frappe Helpdesk cost?

Frappe Helpdesk is free to self-host under AGPL-3.0, and a managed site on Frappe Cloud starts at $5 a month, with unlimited agents and tickets either way.

Frappe Cloud server plans, a whole virtual machine that can hold several sites, cost more than a site plan. Plans from $50 a month add product support from Frappe engineers for bug fixes. Full pricing on frappe.io. We checked these prices on 8 Nov 2026.

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Is Frappe Helpdesk open source?

Yes. Frappe Helpdesk's code is public under the AGPL 3.0 licence, so you can run it on your own server.

What are the best Frappe Helpdesk alternatives?

Frappe Helpdesk is an open source alternative to Re:amaze and Help Scout. Cossistant, Chatwoot, FreeScout and Zammad do the same job and are open source too.

Re:amazeFreemium

Email, chat and social support unified for ecommerce.

Help ScoutFree

Shared inbox, chat and knowledge base for support teams.

CossistantOpen Source

Drop AI customer support into your SaaS with a few lines of code.

ChatwootOpen Source

Support inbox for site chat, email, WhatsApp and social messages, with an AI agent.

FreeScoutOpen Source

Email support inbox for teams, with unlimited agents and mailboxes and paid add-on modules.

ZammadOpen Source

Ticketing help desk for email, chat, phone and social channels, with SLAs and a knowledge base.

Questions about Frappe Helpdesk