What is Craftman?
Chat and email in one inbox with AI drafts from your knowledge base.
Who is Craftman best for?
Craftman is best for founders who answer customer chat and email themselves and want AI replies from their docs.
Founders doing their own support
Chat from a site widget and forwarded support email land in one inbox, and each reply arrives as a draft you check and send.
Startups leaving a larger help desk
It sticks to the inbox and AI drafts and skips product tours and enterprise reporting, so the paid plans start at $29 a month.
Answers drawn from your own docs
You feed it PDFs, web pages or pasted text, and it drafts replies from that material and your earlier conversations.
Collecting feature requests
Builder and higher plans add Feedback Boards, so customer requests sit next to the support inbox.
How much does Craftman cost?
Craftman has a free plan with 20 AI replies a month, and its paid plans run from $29 a month for Pioneer to $149 a month for Legend, each with a 7-day free trial.
- 1 chat widget
- Chat and email in one inbox
- 20 AI replies a month
- 1 chat widget
- 1,000 AI replies a month
- AI draft suggestions
- Everything in Pioneer
- 1,000 AI replies a month
- Feedback Boards
- 10 chat widgets
- 10,000 AI replies a month and advanced AI drafts
- Feedback Boards and priority support
Legend is $149 a month for unlimited widgets, 20,000 AI replies a month, custom AI training, API access and dedicated support. Billed yearly, Pioneer is $24, Builder $41, Pro $66 and Legend $124 a month ($288, $492, $792 and $1,488 a year). Every paid plan starts with a 7-day free trial that needs no credit card. Full pricing on craftman.ai. We checked these prices on .
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What are the best Craftman alternatives?
Three tools on Recaply do Craftman's job. Chatwoot is open source, so you can run it on your own server.
Questions about Craftman
What is Craftman?
Chat and email in one inbox with AI drafts from your knowledge base.
Who is Craftman for?
Craftman is best for founders who answer customer chat and email themselves and want AI replies from their docs.
Is Craftman free?
Yes. Craftman's Free plan costs nothing with no end date and includes one chat widget, a shared chat and email inbox and 20 AI replies a month. Paid plans start at $29 a month, and each comes with a 7-day free trial that needs no card.
How much does Craftman cost?
Craftman's paid plans are Pioneer at $29 per month, Builder at $49 per month and Pro at $79 per month.
Is there an open source alternative to Craftman?
Yes. Chatwoot is an open source tool that does the same job, so you can run your own.
What are the best Craftman alternatives?
The closest alternatives on Recaply are Help Scout, Crisp and Chatwoot.
Where can I try Craftman?
On its official website, craftman.ai.
Does Craftman send AI replies on its own?
Not by default. Craftman writes each reply as a draft that you review, edit and send yourself. If you want answers without a person in the loop, you can also set up its AI chatbot to reply to common questions from your knowledge base.
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