SnapCall

What is SnapCall?

Support automated from visual inputs.

Who is SnapCall best for?

SnapCall is best for customer support teams that get photos, PDFs and videos from customers and want AI to read them.

• Helpdesk support teams

  It analyzes the photos, PDFs and videos attached to tickets in tools like Zendesk, Salesforce or Intercom and writes the results back as tags, custom fields, macros and workflows.

• Collecting proof from customers

  Its capture tools let customers upload or record photos, PDFs, video, audio or their screen, so tickets arrive with the evidence attached.

• Live visual troubleshooting

  Agents can move a customer to an audio or video call with screen sharing, snapshots and a laser pointer when a picture is not enough.

• Regulated support teams

  Higher plans add SAML SSO, SOC 2 Type 2 reports and a HIPAA BAA, and the maker says customer data is handled under GDPR.

How much does SnapCall cost?

SnapCall does not publish prices: its Light, Core and Scale plans are compared by features only, with a sign-up form and a demo booking, and the maker states no free plan or trial.

SnapCall's pricing page compares Light, Core and Scale by features, such as 5, 10 or 20 AI skills per ticket and 2 GB, 4 GB or custom storage, but shows no prices. Unused media credits do not roll over, and you choose either AI or non-AI packages, not both. Plans and current prices are on snapcall.io.

How do readers rate SnapCall?

No one has rated SnapCall yet. Be the first.

What are the best SnapCall alternatives?

One tool on Recaply does SnapCall's job.

MavenoidPaid

Product support resolved across voice, text, images and video.

Questions about SnapCall