What is TapTalk?
Omnichannel chatbots for customer conversations.
Who is TapTalk best for?
TapTalk is best for Indonesian businesses that want one AI-assisted inbox for WhatsApp and social chats.
Support teams on WhatsApp
It connects the WhatsApp Business API, with the verified green tick, to a shared inbox where chats are assigned, tagged and tracked.
Selling through chat
A no-code GenAI chatbot answers routine questions and screens leads around the clock, then passes complex chats to a person.
Promotions by message
Broadcasts go out as Meta-approved templates to chosen customer groups, with delivery status tracked in real time.
Businesses with many branches
One number and one dashboard can serve many outlets, with assignment rules and reports on each agent's response times.
How much does TapTalk cost?
TapTalk's omnichannel inbox costs IDR 900,000, IDR 1,800,000 or IDR 3,600,000 a month (Essential, Professional, Premium), and the versions with its GenAI chatbot start from IDR 1,500,000 a month.
- Up to 1,000 monthly active users
- 3 channels, 5 agents, 2 topics
- Verified WhatsApp and ticketing support
- Up to 3,000 monthly active users
- 5 channels, 7 agents, 5 topics
- Advanced broadcast, auto responder and office hours
- Up to 10,000 monthly active users
- 15 channels, 15 agents, 10 topics
- Adds contact segments
Prices are listed only in Indonesian rupiah. Billed yearly, Essential is IDR 625,000, Professional IDR 1,250,000 and Premium IDR 2,500,000 a month. The Omnichannel + GenAI plans, which add the chatbot, start from IDR 1,500,000, IDR 3,600,000 and IDR 8,400,000 a month, or from IDR 1,000,000, IDR 2,500,000 and IDR 5,800,000 a month billed yearly. The Corporate plans, the In-App Chat SDK and WhatsApp OTP messaging are priced on request. A free trial comes with sign-up: 14 days on the pricing page, 7 days on the product pages. Full pricing on taptalk.io. We checked these prices on .
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What are the best TapTalk alternatives?
Two tools on Recaply do TapTalk's job.
Questions about TapTalk
What is TapTalk?
Omnichannel chatbots for customer conversations.
Who is TapTalk for?
TapTalk is best for Indonesian businesses that want one AI-assisted inbox for WhatsApp and social chats.
Is TapTalk free?
You can try TapTalk free before paying; paid plans start at IDR 900,000 per month.
How much does TapTalk cost?
TapTalk's paid plans are Essential at IDR 900,000 per month, Professional at IDR 1,800,000 per month and Premium at IDR 3,600,000 per month.
What are the best TapTalk alternatives?
The closest alternatives on Recaply are Engati and SleekFlow.
Where can I try TapTalk?
On its official website, taptalk.io.
Which TapTalk plans include the AI chatbot?
Only TapTalk's Omnichannel + GenAI plans list chatbot integration. Essential Bot starts from IDR 1,500,000 a month, Professional Bot from IDR 3,600,000 and Premium Bot from IDR 8,400,000, with the same user, channel and agent limits as the plain omnichannel plans.
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