What is Chatwoot?
Support inbox for site chat, email, WhatsApp and social messages, with an AI agent.
Who is Chatwoot best for?
Chatwoot is best for support teams that answer chat, email and WhatsApp in one inbox they host themselves.
One queue for every channel
Website chat, email through Gmail, Outlook or IMAP, WhatsApp, Instagram and Messenger land in one threaded inbox.
AI answers with a human handoff
On paid plans, the Captain agent answers routine questions from your help center, PDFs and site, and hands the rest to a person.
Support data on your servers
The Community Edition runs on your own infrastructure at no cost, so conversations stay in your database.
Custom support workflows
An open API and webhooks let you send messages, create channels and connect Chatwoot to the rest of your stack.
How much does Chatwoot cost?
Chatwoot's Community Edition is free to self-host, Chatwoot Cloud has a free Hacker plan for 2 agents, and paid cloud plans run from $19 to $99 per agent per month.
- Runs on your own servers
- Core inbox, channels and API
- No Captain AI, voice calls or SSO
- Up to 2 agents, 500 conversations a month
- Live chat channel only
- 30 days of data
- All channels, unlimited conversations
- 300 Captain AI credits, help center
- 1 year of data
- Voice, teams and automation rules
- 500 Captain AI credits
- 2 years of data
Cloud Enterprise is $99 per agent per month with SSO, audit logs, 800 Captain credits and 3 years of data. Self-hosted Premium Support is $19 per agent per month and the self-hosted Enterprise Edition $99, adding Captain AI, voice calls, roles and branding. Extra Captain credits cost $20 per 1,000, and cloud plans start with a 15-day free trial. Unlimited conversations follow a fair use policy. Full pricing on chatwoot.com. We checked these prices on .
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Is Chatwoot open source?
Yes. Chatwoot's code is public under the MIT licence, so you can run it on your own server.
On GitHub
39,736stars
+2,003 (+5.3%) in the last 30 days
- Last commit
- 12 Nov
- Repository age
- 7 years
- Latest release
- 24 Oct
- Licence
- MIT
- Self-hosted
- Yes
- Repository
- chatwoot/chatwoot
What are the best Chatwoot alternatives?
Chatwoot is an open source alternative to Hoory, Crisp, Help Scout and 4 more.
HooryFreemiumOmnichannel support inbox with AI assistants and human handoff.
CrispFreeShared inbox and support agents across every channel.
Help ScoutFreeShared inbox, chat and knowledge base for support teams.
LiveChatFreemiumAdd AI-powered live chat support to websites instantly.
TidioFreeAutomate customer support with AI chatbots and live chat.
CraftmanFreeChat and email in one inbox with AI drafts from your knowledge base.
Questions about Chatwoot
What is Chatwoot?
Support inbox for site chat, email, WhatsApp and social messages, with an AI agent.
Who is Chatwoot for?
Chatwoot is best for support teams that answer chat, email and WhatsApp in one inbox they host themselves.
Can I self-host Chatwoot for free?
Yes. Chatwoot's Community Edition is free to run on your own servers with Docker or a Linux install. Captain AI, voice calls, roles and SSO need a paid self-hosted licence, from $19 per agent per month.
How much does Chatwoot cost?
Chatwoot's paid plans are Startups at $19 per agent per month and Business at $39 per agent per month.
Is Chatwoot open source?
Yes. Chatwoot's code is public under the MIT licence, so you can run it on your own server.
What are the best Chatwoot alternatives?
The closest alternatives on Recaply are Hoory, Crisp, Help Scout, LiveChat, Tidio and Craftman.
Where can I try Chatwoot?
On its official website, chatwoot.com.
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