What is Zammad?
Ticketing help desk for email, chat, phone and social channels, with SLAs and a knowledge base.
Who is Zammad best for?
Zammad is best for support and IT service teams that handle tickets from email, chat, phone and social channels.
Many channels, one queue
Email, web forms, SMS, chat, Telegram, Facebook and WhatsApp messages become tickets in one place.
Service levels and routing
SLAs, triggers, schedulers, business hours and Core Workflows decide who sees which ticket and when.
AI on tickets
AI ticket summaries, a writing assistant and AI agents that run on triggers or schedules are optional extras.
Data that stays in the EU or on site
Hosted Zammad runs in ISO 27001 certified data centres in Germany, and self-hosting keeps tickets on your servers.
How much does Zammad cost?
Zammad is free to self-host under AGPL-3.0; hosted Zammad costs €9, €18 or €27 per agent per month, and self-hosted support contracts start at €2,999 a year.
- AGPL-3.0, no licence fee
- Docker, Kubernetes or Linux packages
- You handle updates and backups
- Up to 5 agents
- Email, web form and SMS channels
- 20 GB disk space
- Up to 35 agents, adds chat and Telegram
- SLAs and a knowledge base
- Optional AI features
- Unlimited agents, adds Facebook and WhatsApp
- Core Workflows, multilingual knowledge base
- Phone support
Paying yearly lowers the hosted plans to €7, €16 and €25 per agent a month. AI features cost €0.03 per AI call. Self-hosted support contracts are billed yearly: Business €2,999, Enterprise €5,999 and Corporation €9,999. Prices exclude VAT, and the 30-day trial runs on the Professional plan. Full pricing on zammad.com. We checked these prices on .
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Is Zammad open source?
Yes. Zammad's code is public under the AGPL 3.0 licence, so you can run it on your own server.
On GitHub
6,113stars
+105 (+1.7%) in the last 30 days
- Last commit
- 12 Nov
- Repository age
- 14 years
- Licence
- AGPL 3.0
- Self-hosted
- Yes
- Repository
- zammad/zammad
What are the best Zammad alternatives?
Zammad is an open source alternative to Help Scout. Cossistant, Chatwoot, Frappe Helpdesk and FreeScout do the same job and are open source too.
Help ScoutFreeShared inbox, chat and knowledge base for support teams.
CossistantOpen SourceDrop AI customer support into your SaaS with a few lines of code.
ChatwootOpen SourceSupport inbox for site chat, email, WhatsApp and social messages, with an AI agent.
Frappe HelpdeskOpen SourceEmail ticketing desk with SLAs, assignment rules, a customer portal and a knowledge base.
FreeScoutOpen SourceEmail support inbox for teams, with unlimited agents and mailboxes and paid add-on modules.
Questions about Zammad
What is Zammad?
Ticketing help desk for email, chat, phone and social channels, with SLAs and a knowledge base.
Who is Zammad for?
Zammad is best for support and IT service teams that handle tickets from email, chat, phone and social channels.
Can I self-host Zammad for free?
Yes. Zammad is AGPL-3.0 software you can install on your own servers with Docker, Kubernetes or Linux packages at no cost. The Zammad team sells optional support contracts for self-hosted installs, from €2,999 a year.
How much does Zammad cost?
Zammad's paid plans are Starter v2 at €9 per agent per month, Professional v2 at €18 per agent per month and Plus v2 at €27 per agent per month.
Is Zammad open source?
Yes. Zammad's code is public under the AGPL 3.0 licence, so you can run it on your own server.
What are the best Zammad alternatives?
The closest alternatives on Recaply are Help Scout, Cossistant, Chatwoot, Frappe Helpdesk and FreeScout.
Where can I try Zammad?
On its official website, zammad.com.
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