Last updated
Refund policy
Premium prompts, premium skills and the plan open the moment you pay, so payments for them are non-refundable. This page says what that covers, when we do give money back, and how to ask. It is part of our Terms of service.
At a glance
The short version.
- Monthly and yearly planCancel any time and keep the plan to the end of the period you paid for. Payments are non-refundable.
- LifetimeOne payment, and it is non-refundable.
- Single prompts and skillsNon-refundable once bought, because each opens as soon as you pay.
- Charges made in errorA charge made twice, or one you did not make, is refunded in full.
- Directory plans and placementsA full refund if your listing or placement has not started yet, or if we cannot list your tool.
- How to askEmail hello@recaply.co from the address you paid with.
Prompts, skills and the plan
Payments are non-refundable.
Non-refundable once it opens
The monthly and yearly plan, Lifetime and single premium prompts and skills are digital products, and each opens as soon as you pay: you can read it, copy it or download it straight away. From then on, the payment is non-refundable, whatever the reason. That includes not using it, buying it by mistake, finding it does not suit your agent or model, cancelling, and time left in a month or year.
No part refunds or credits
We do not refund part of a month or a year, and we do not give credit for time you did not use. If you move to Lifetime from the monthly or yearly plan, that plan runs to the end of the period you paid for, and then stops.
Cancelling
Cancel the monthly or yearly plan any time in Manage billing on your Dashboard’s Billing. Cancelling stops the next renewal: you keep the plan to the end of the month or year you paid for, and you are not charged again.
When we do refund
Mistakes, and what the law gives you.
Charges made in error
If you were charged twice for the same thing, or charged for something you did not buy, write to us and we refund that charge in full.
Charges you did not make
If someone paid with your card or account without your say-so, write to us. We refund the charge and close what it opened.
If we close your account
If we close your account when you have not broken our Terms of service, we refund the unused part of its plan.
Your rights under the law
This policy does not take away any right to a refund or to withdraw that the law where you live gives you and that cannot be excluded. If such a right applies to you, write to us and we honour it.
Makers and advertisers
Listings and placements.
Directory plans
If we cannot list your tool, we refund the full payment. If your listing or placement has not started yet, ask and we refund it in full.
Silver and Green are one payment, and are not refunded once your page and its check are live. Gold is one payment for 30 days: once it is live it runs its 30 days, and we do not refund days that have started. Nothing renews.
Newsletter placements
If the issue has not been sent yet, ask and we refund the placement in full or move it to another open date. Once the issue is sent, the placement is not refunded. If we cannot send it on the date you booked, we offer you another date or a full refund.
EU and UK buyers
Your right to withdraw.
Your right to withdraw
If you live in the EU or the UK, the law gives you 14 days to withdraw from most online purchases. For digital content, such as premium prompts and skills and the plan that opens them, that right ends once the content is made available to you, if you asked for access straight away and agreed that you would lose the right to withdraw. Checkout asks you for this before you pay, so paying is that request, and the receipt we email you repeats it.
Where the right still applies to you, email us within 14 days of your purchase and we refund you in full.
After a refund
What happens next.
Your access
A full refund closes what the payment opened, straight away: the plan, Lifetime, or the single prompt or skill. A booked newsletter date is freed, and a refunded directory placement ends. When we refund a monthly or yearly plan, we also cancel it, so it does not renew.
Your money
Refunds go back to the card or account you paid with, through Stripe. Most banks show them within 5 to 10 working days.
Part refunds
If we agree to refund part of a payment, your access stays as it is.
Disputes
Please write to us before you dispute a charge with your bank; we can usually sort it out faster. While a dispute is open, the prompts, skills or plan the payment opened are closed, and if the dispute ends in our favour we open them again. A listing stays up until the dispute ends.
How to ask
Write to us.
Email us
Write to hello@recaply.co from the email you paid with. Tell us what you bought and when, or paste the receipt. We answer within 2 working days.