What is Aidbase?
Chatbots, ticketing and knowledge base for SaaS support.
Who is Aidbase best for?
Aidbase is best for small SaaS teams that want a chatbot trained on their docs and tickets in one inbox.
SaaS startups with a small support team
The chatbot answers common questions from your docs around the clock, so one person can handle support without drowning in repeat tickets.
Teams juggling tickets and email
Tickets and support emails land in one inbox, and the AI suggests replies based on your knowledge base and past tickets.
Developers embedding support in an app
npm packages, a React library and JavaScript controls put the chatbot and ticket forms inside your own product.
Agencies running several brands
The Expert plan covers 50 chatbots, 50 ticket forms and 100 team members under one account.
How much does Aidbase cost?
Aidbase has no free plan, only a 7-day free trial, and then costs $29, $39 or $199 a month (Standard, Pro, Expert), or from $22 a month billed yearly.
- 2,500 chat messages a month, unlimited with your own OpenAI key
- 2 chatbots, 2 ticket forms, 5 team members
- Aidbase branding stays; no API, webhooks or integrations
- 10,000 chat messages a month, unlimited with your own OpenAI key
- 5 chatbots, 5 ticket forms, 25 team members
- No Aidbase branding; API, webhooks and integrations
- 100,000 chat messages a month, unlimited with your own OpenAI key
- 50 chatbots, 50 ticket forms, 100 team members
- Unlimited support personas, 100M training characters a month
Billed yearly, Standard is $22, Pro $32 and Expert $169 a month. Every plan starts with a 7-day free trial, and a paid plan is needed after it. AI reply suggestions for tickets run 500, 2,500 or 50,000 a month, and training allows 2.5M, 10M or 100M characters a month. Standard keeps 30 days of data export; Pro and Expert have no limit. These are US prices; in some countries Aidbase shows the same figures in euros. Full pricing on aidbase.ai. We checked these prices on .
How do readers rate Aidbase?
No one has rated Aidbase yet. Be the first.
Sign in to rate. One rating per account.
What are the best Aidbase alternatives?
Two tools on Recaply do Aidbase's job.
Questions about Aidbase
What is Aidbase?
Chatbots, ticketing and knowledge base for SaaS support.
Who is Aidbase for?
Aidbase is best for small SaaS teams that want a chatbot trained on their docs and tickets in one inbox.
Is Aidbase free?
You can try Aidbase free before paying; paid plans start at $29 per month.
How much does Aidbase cost?
Aidbase's paid plans are Standard at $29 per month, Pro at $39 per month and Expert at $199 per month.
What are the best Aidbase alternatives?
The closest alternatives on Recaply are CX Genie and Help Scout.
Where does Aidbase store my data?
Aidbase encrypts all data and stores it inside the EU, and says it is GDPR compliant. That matters for European SaaS teams that need customer conversations and support tickets kept in the EU.
What changes if I use my own OpenAI key with Aidbase?
Chat messages and AI reply suggestions become unlimited on every Aidbase plan when you connect your own OpenAI API key. The monthly limit on training characters stays the same, from 2.5M on Standard to 100M on Expert.
Frappe Helpdesk
Zammad
Craftman
TapTalk
Serviceaide
SnapCall