What is CX Genie?
Support chatbots, workflows and help desk with live handoff.
Who is CX Genie best for?
CX Genie is best for small support teams and shops that want a chatbot, live chat and help desk in one tool.
Small support teams
An AI agent answers common questions around the clock, then hands harder chats to a person in the same inbox, with help desk, tickets and CSAT reports included.
Online shops
The bot can learn your product list and suggest the right item, and it connects to Shopify, WordPress and messaging apps such as WhatsApp, Messenger and Instagram.
Lead capture on a website
Chat flows ask qualifying questions, collect phone numbers and emails, and route each lead to the right sales team.
Agencies running several brands
The Business plan runs one bot across several brands with unlimited seats and white label.
How much does CX Genie cost?
CX Genie has a free plan with 1 seat and 200 conversations a month, and paid plans cost $39.99, $89.99 or $249.99 a month (Starter, Team, Business), or from $33.67 a month billed yearly.
- 1 seat and 200 conversations a month
- 1 chatbot trained on up to 20 documents
- AI agent, workflows, live chat and help desk
- 5 seats and 5,000 conversations a month
- Unlimited chatbots, 100 documents
- Aimed at solo founders and small businesses
- 15 seats and 15,000 conversations a month
- Adds tickets and a shared mailbox
- Unlimited documents
- Unlimited seats and 60,000 conversations a month
- One bot for several brands
- White label
Billed yearly, Starter is $33.67, Team $75.67 and Business $219.67 a month. Enterprise, with a custom-trained AI model, SAML SSO, 24/7 support and a 99.9% SLA, is priced on request. Every chat a customer opens counts as one conversation; at the limit only the AI replies pause, and you can upgrade or buy extra conversations. A plan covers one workspace, so each extra workspace needs its own plan. Full pricing on cxgenie.ai. We checked these prices on .
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What are the best CX Genie alternatives?
Three tools on Recaply do CX Genie's job. Chatwoot is open source, so you can run it on your own server.
Questions about CX Genie
What is CX Genie?
Support chatbots, workflows and help desk with live handoff.
Who is CX Genie for?
CX Genie is best for small support teams and shops that want a chatbot, live chat and help desk in one tool.
Is CX Genie free?
Yes. CX Genie has a free plan: 1 seat and 200 conversations a month.
How much does CX Genie cost?
CX Genie's paid plans are Starter at $39.99 per month, Team at $89.99 per month and Business at $249.99 per month.
Is there an open source alternative to CX Genie?
Yes. Chatwoot is an open source tool that does the same job, so you can run your own.
What are the best CX Genie alternatives?
The closest alternatives on Recaply are Aidbase, Hoory and Chatwoot.
Where can I try CX Genie?
On its official website, cxgenie.ai.
What counts as a conversation in CX Genie?
CX Genie counts one conversation each time a customer starts a chat, even if they leave without replying. When a plan hits its monthly limit, only the AI replies pause; live chat and the help desk keep working, and you can upgrade or buy extra conversations.
Which AI model and languages does CX Genie use?
CX Genie runs its chatbots on OpenAI's GPT-4o by default, and the bots can reply in nearly 200 languages. You set each bot's default reply language in its settings.
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