What is Re:amaze?
Email, chat and social support unified for ecommerce.
Who is Re:amaze best for?
Re:amaze is best for ecommerce support teams that answer email, chat, social and SMS from one inbox.
Online stores
A live dashboard shows each shopper's browsing and shopping data, and agents can message them directly while they are on the site.
Support across many channels
Email, live chat, social messages, SMS, voice and video calls land in one shared inbox instead of separate apps.
Companies with several brands
From the Pro plan up, one account runs separate support sites and inboxes for each brand.
Small teams with low volume
The Starter plan charges one flat monthly price for any number of teammates, up to 500 answered conversations a month.
How much does Re:amaze cost?
Re:amaze costs $29, $49 or $69 per team member a month (Basic, Pro, Plus), or $59 a month flat on Starter for small teams, after a 14-day free trial.
- Unlimited email inboxes, live chat and social channels
- Chatbots, FAQ center and workflow macros
- AI Agent with 5 resolutions per user a month
- Several brands in one account
- SMS and voice channels, live view of site visitors
- AI Agent with 10 resolutions per user a month
- Every Basic feature for unlimited team members
- Up to 500 answered conversations a month
- Live screen sharing, departments and staff shifts
- Satisfaction ratings and in-chat video calls
- AI Agent with 20 resolutions per user a month
Paying yearly takes 10% off: Basic is $26.10, Pro $44.10 and Plus $62.10 per team member a month. AI Agent resolutions beyond a plan's allowance cost $0.85 each. The 14-day trial includes every Plus feature and needs no credit card, and paid plans run month to month with no contract. Full pricing on reamaze.com. We checked these prices on .
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What are the best Re:amaze alternatives?
One tool on Recaply does Re:amaze's job. It is open source, so you can run it on your own server.
Questions about Re:amaze
What is Re:amaze?
Email, chat and social support unified for ecommerce.
Who is Re:amaze for?
Re:amaze is best for ecommerce support teams that answer email, chat, social and SMS from one inbox.
Is Re:amaze free?
No, Re:amaze has no free plan, but new accounts get a 14-day free trial with every Plus feature and no credit card. After that, plans start at $29 per team member a month, or $59 a month flat on Starter.
How much does Re:amaze cost?
Re:amaze's paid plans are Basic at $29 per team member per month, Pro at $49 per team member per month, Starter at $59 flat per month and Plus at $69 per team member per month.
Is there an open source alternative to Re:amaze?
Yes. Frappe Helpdesk is an open source tool that does the same job, so you can run your own.
What are the best Re:amaze alternatives?
The closest alternatives on Recaply are Frappe Helpdesk.
Where can I try Re:amaze?
On its official website, reamaze.com.
Does Re:amaze charge extra for its AI Agent?
Each Re:amaze plan includes some AI Agent resolutions per user every month: 5 on Basic, 10 on Pro and 20 on Plus. Every resolution beyond that allowance costs $0.85, so busy stores that lean on the AI Agent should budget for overage.
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