FreeScout

What is FreeScout?

Email support inbox for teams, with unlimited agents and mailboxes and paid add-on modules.

Who is FreeScout best for?

FreeScout is best for small support teams that answer customers by email and want a shared inbox on low-cost PHP hosting.

• Email-first support

  Shared mailboxes connect over IMAP, SMTP or OAuth for Microsoft 365 and Google Workspace, with notes, mentions and collision detection.

• Small budgets

  Agents, tickets and mailboxes are unlimited, and you pay only for the modules you add.

• More channels through modules

  Modules bring WhatsApp, Telegram, Facebook, Slack and live chat into the same inbox.

• AI-assisted replies

  A free AI module connects OpenAI, Claude, Gemini or a local Ollama model to polish replies.

How much does FreeScout cost?

FreeScout is free to self-host under AGPL-3.0 with unlimited agents and mailboxes; optional modules cost from $1.99 to $24 each as one-time lifetime licences.

Add-on modules such as Workflows, Reports and Chat are sold one at a time, from $1.99 to $24 each, as lifetime licences for one install with updates included; some, such as AI Integration, are free. Module payments are non-refundable. FreeScout has no hosted plan of its own; its wiki lists third-party hosts with one-click installs. Full pricing on freescout.net. We checked these prices on 8 Nov 2026.

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Is FreeScout open source?

Yes. FreeScout's code is public under the AGPL 3.0 licence, so you can run it on your own server.

Host it on a serverRailway, Elestio and PikaPods set it up on a server for you with a one-click install.

Hosting with

What are the best FreeScout alternatives?

FreeScout is an open source alternative to Missive and Help Scout. Cossistant, Chatwoot, Frappe Helpdesk and Zammad do the same job and are open source too.

MissiveFreemium

Shared inbox and team chat with rules and AI drafts.

Help ScoutFree

Shared inbox, chat and knowledge base for support teams.

CossistantOpen Source

Drop AI customer support into your SaaS with a few lines of code.

ChatwootOpen Source

Support inbox for site chat, email, WhatsApp and social messages, with an AI agent.

Frappe HelpdeskOpen Source

Email ticketing desk with SLAs, assignment rules, a customer portal and a knowledge base.

ZammadOpen Source

Ticketing help desk for email, chat, phone and social channels, with SLAs and a knowledge base.

Questions about FreeScout