What is Serviceaide?
IT ticket deflection and knowledge access automated.
Who is Serviceaide best for?
Serviceaide is best for large IT service desks in regulated industries that want AI self-service to cut repeat tickets.
Help desks buried in repeat tickets
The Luma AI virtual agent answers routine requests typed in plain language, so fewer of them become tickets.
Regulated enterprises
Knowledge and change tools keep a governed source of answers and an audit trail of every change, which suits compliance-heavy teams.
Change and release managers
Policy-based workflows route approvals, testing and rollback steps, with risk checks before a change goes out.
Service desks beyond IT
The same platform handles HR, facilities and operations requests alongside IT tickets.
How much does Serviceaide cost?
Serviceaide prices by seat and publishes examples rather than rate cards: Knowledge Management costs $1,800 a month for 2,000 users, Change Management $2,800 a month for 30 named analysts, and ITSM is quoted on request.
- Minimum of 1,000 end-user seats
- Self-service answers from one governed knowledge base
- Typical setup takes 4 to 8 weeks
- Minimum of 10 named cloud analyst seats
- Auditable change workflows with approvals and rollback safeguards
- Typical setup takes 8 to 12 weeks
ITSM - ESM, which extends service management from IT to other departments, needs at least 500 end-user seats and is priced on request. Listed prices cover licences only; implementation and services are quoted after a discovery call, and volume discounts are available. There is no free plan or trial. Full pricing on serviceaide.com. We checked these prices on .
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What are the best Serviceaide alternatives?
Two tools on Recaply do Serviceaide's job.
Questions about Serviceaide
What is the minimum number of seats for Serviceaide?
Serviceaide sets a minimum per product: 1,000 end-user seats for Knowledge Management, 10 analyst seats for Change Management and 500 end-user seats for ITSM - ESM. Listed prices cover licences only, and implementation is quoted separately.
Who is Serviceaide for?
Serviceaide is best for large IT service desks in regulated industries that want AI self-service to cut repeat tickets.
Is Serviceaide free?
No. Serviceaide lists no free plan or trial; you book a demo or take a product tour instead. Its published examples start at $1,800 a month for Knowledge Management with 2,000 users, with a minimum of 1,000 end-user seats.
How much does Serviceaide cost?
Serviceaide's paid plans are Knowledge Management at $1,800 per month, example for 2,000 users and Change Management at $2,800 per month, example for 30 analysts.
What are the best Serviceaide alternatives?
The closest alternatives on Recaply are Workativ and Ravenna.
Where can I try Serviceaide?
On its official website, serviceaide.com.
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