What is Richpanel AI?
Common support tickets resolved autonomously across channels.
Who is Richpanel AI best for?
Richpanel AI is best for online stores whose support teams want AI agents to close repeat tickets.
Teams leaving Gorgias or Zendesk
Richpanel moves tickets, macros, tags and rules over from Gorgias, Zendesk, Intercom and five other helpdesks, and offers to cover up to all of your remaining contract.
Online stores with repeat questions
Order, customer and subscription details sit beside each reply, and the free Self-Service Portal handles order tracking, returns and cancellations before they turn into tickets.
Brands that sell through social ads
Comments and DMs under posts and ads land in the same queue as email and chat, and the Social Media Agent answers them and hides spam.
Careful AI rollouts
The AI follows the SOPs you write, runs in copilot mode with a human approving replies before it goes fully automatic, and hands tickets back when it is unsure.
How much does Richpanel AI cost?
Richpanel AI costs $0.24 for each conversation its AI agents handle, on top of helpdesk seats at $119 per seat a month, with lower rates on annual billing and no free plan or trial.
- A whole thread counts as one conversation, however many messages
- Email, chat, social, SMS and WhatsApp on one meter
- Choose Claude, GPT or Gemini and set a token budget
- One inbox for every channel and brand
- CSAT, team and revenue reports with a custom report builder
- No per-ticket fee on top of the seat
On annual billing, Helpdesk Seats cost $99 per seat a month and AI Agents $0.20 per conversation. QA AI, the Social Media Agent and the Self-Service Portal come at no add-on fee, while Returns & Exchanges starts at $99 a month. Richpanel sells through a demo and promises 50% of tickets automated in 30 days and a total bill at least 30% below your current helpdesk and AI, or a full refund. Full pricing on richpanel.com. We checked these prices on .
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What are the best Richpanel AI alternatives?
Three tools on Recaply do Richpanel AI's job.
Questions about Richpanel AI
What is Richpanel AI?
Common support tickets resolved autonomously across channels.
Who is Richpanel AI for?
Richpanel AI is best for online stores whose support teams want AI agents to close repeat tickets.
Is Richpanel AI free?
No. Richpanel AI has no free plan or free trial, and you start by booking a demo. The AI costs $0.24 per handled conversation on monthly billing or $0.20 on annual billing, plus helpdesk seats from $99 a month each, with a full refund if Richpanel misses its automation and savings targets.
What counts as a conversation in Richpanel AI pricing?
One conversation is the full thread between a customer and the AI agent, so a 10-message exchange is billed once. Richpanel charges no second fee when the AI resolves the ticket, and replies written by human agents on a helpdesk seat are not metered.
What are the best Richpanel AI alternatives?
The closest alternatives on Recaply are Gorgias, eDesk and Re:amaze.
Where can I try Richpanel AI?
On its official website, richpanel.com.
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