Duckie

What is Duckie?

Support agents trained on your ticket history.

Who is Duckie best for?

Duckie is best for support teams that want AI agents to carry out refunds, plan changes and account fixes from plain-English runbooks.

• Support teams without engineers

  Workflows are written in plain English and connected to tools through MCP, APIs or native integrations, so the support team builds the agents itself.

• Fintech, e-commerce and SaaS tickets

  Agents act in back-end systems such as Stripe to process refunds, change plans and update accounts, rather than only replying with policy text.

• Escalation and investigation

  Separate triage, investigation and escalation agents route tickets, read back-end data and page the right team when rules call for it.

• Careful rollouts

  New agents run in testing or shadow mode against replayed real tickets, behind a policy engine and a kill switch, before they reach customers.

How much does Duckie cost?

Duckie does not publish prices: it is sold after a 20-minute demo call, and the maker states no free plan or trial.

Duckie has no pricing page, and every call to action books a demo; the booking form asks for monthly ticket volume, from fewer than 500 to more than 5,000. The maker says it does not charge per resolution the way Intercom Fin does. Plans and current prices are on duckie.ai.

How do readers rate Duckie?

No one has rated Duckie yet. Be the first.

What are the best Duckie alternatives?

Three tools on Recaply do Duckie's job.

My AskAIFreemium

Support agent that answers inside your helpdesk and takes actions.

QueryPalFreemium

Customer service that learns from your best agents.

TymelyPaid

Support tickets resolved by replicating top-agent reasoning.

Questions about Duckie