What is Gorgias?
A helpdesk and agent trained on your brand for ecommerce.
Who is Gorgias best for?
Gorgias is best for ecommerce brands on Shopify that want every customer channel in one inbox with an AI agent.
Shopify stores
Order, customer and product details sit inside each ticket, and agents can cancel an order, add a discount or upsell without leaving the chat.
Brands buried in repeat questions
AI Agent answers routine questions such as order tracking in the brand's tone and passes harder ones to a person with the context attached.
Support across many channels
Email, chat, SMS, WhatsApp, Instagram and Facebook messages arrive in one shared inbox.
Growing teams watching seat costs
Plans are priced by tickets a month rather than per agent, and every plan from Basic up includes 500 user seats.
How much does Gorgias cost?
Gorgias has no free plan but offers a 30-day free trial, and with its AI Agent included the plans cost $40, $90, $550 or $1,430 a month, while the helpdesk alone starts at $10 a month for 50 tickets.
- 50 tickets and 30 automated interactions a month
- Helpdesk alone is $10 a month
- 3 user seats, monthly billing only
- 300 tickets and 30 automated interactions a month
- Helpdesk alone is $60 a month
- 500 user seats
- 2,000 tickets and 190 automated interactions a month
- Helpdesk alone is $360 a month
- Revenue analytics and 1:1 onboarding
- 5,000 tickets and 530 automated interactions a month
- Helpdesk alone is $900 a month
- Dedicated success manager, bought through sales
Prices include AI Agent, which the page adds by default; switch it off and you pay the helpdesk price only. Billed yearly, Basic is $77, Pro $471 and Advanced $1,227 a month with AI Agent ($50, $300 and $750 for the helpdesk alone); Starter is monthly only. Extra tickets cost $0.40 each on Starter and $40 or $36 per 100 on higher plans, and each AI Agent resolution costs $1.00 on monthly billing or $0.90 on yearly. Voice and SMS are add-ons priced by volume, and teams above 5,000 conversations a month get a custom plan from sales. The 30-day trial includes every feature and needs no card. Full pricing on gorgias.com. We checked these prices on .
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What are the best Gorgias alternatives?
Two tools on Recaply do Gorgias's job. Both are open source, so you can run them on your own server.
Questions about Gorgias
What is Gorgias?
A helpdesk and agent trained on your brand for ecommerce.
Who is Gorgias for?
Gorgias is best for ecommerce brands on Shopify that want every customer channel in one inbox with an AI agent.
Is Gorgias free?
You can try Gorgias free before paying; paid plans start at $40 per month.
How much does Gorgias cost?
Gorgias's paid plans are Starter at $40 per month, Basic at $90 per month, Pro at $550 per month and Advanced at $1,430 per month.
Is there an open source alternative to Gorgias?
Yes. Cossistant and Tiledesk are open source tools that do the same job, so you can run your own.
What are the best Gorgias alternatives?
The closest alternatives on Recaply are Cossistant and Tiledesk.
Where can I try Gorgias?
On its official website, gorgias.com.
What counts as a billable ticket in Gorgias?
A Gorgias ticket is billable once a human agent, a rule or AI Agent replies to it, and the whole thread counts once however many messages follow. Newsletters, spam and auto-replies are filtered out, and each AI Agent resolution also counts as a helpdesk ticket.
Does Gorgias charge per agent seat?
No. Gorgias prices its helpdesk by the number of tickets a month, not by agent. Starter includes 3 user seats and Basic, Pro and Advanced include 500, while tickets over the limit cost $0.40 each on Starter or $36 to $40 per 100 on higher plans.
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