What is eDesk?
A helpdesk that automates most ecommerce support.
Who is eDesk best for?
eDesk is best for Amazon, eBay and Shopify sellers who want every customer message and order in one helpdesk.
Marketplace sellers
Messages from Amazon, eBay, Walmart, Mirakl and TikTok Shop land in one inbox, with the buyer's order details shown inside each ticket.
Stores flooded with order questions
The AI Agent answers routine questions such as order tracking and can act on returns or cancellations, and you pay only for tickets it resolves.
Webstores that sell through chat
Live chat, an AI chatbot and a pre-sales mailbox help a team answer product questions before a shopper buys.
Sellers in several countries
The Translate add-on turns incoming tickets and outgoing replies into each customer's language.
How much does eDesk cost?
eDesk costs $49, $115 or $149 per user per month on its Essential, Growth and Professional plans, plus $0.99 for each ticket its AI Agent resolves, and it starts with a 14-day free trial.
- 1 online store or marketplace
- Shared inbox with social messaging and live chat
- Rule-based automations
- 5 online stores or marketplaces
- Performance reporting
- CSAT surveys
- 10 online stores or marketplaces
- Assisted onboarding and training
- 2 free read-only users
Billed yearly, Essential is $39, Growth $89 and Professional $119 per user per month. Every plan includes the AI Agent, charged at $0.99 per outcome on top of seats. Enterprise is priced through sales and adds unlimited channels, multi-brand workflows and a dedicated account manager. AI Assist, Translate and Feedback are add-ons with no listed price. If eDesk has not started reducing your support workload within 30 days, you do not pay. These are US prices; the page also shows prices in pounds and euros. Full pricing on edesk.com. We checked these prices on .
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What are the best eDesk alternatives?
Three tools on Recaply do eDesk's job.
Questions about eDesk
What is eDesk?
A helpdesk that automates most ecommerce support.
Who is eDesk for?
eDesk is best for Amazon, eBay and Shopify sellers who want every customer message and order in one helpdesk.
Is eDesk free?
You can try eDesk free before paying; paid plans start at $49 per user per month.
How much does eDesk cost?
eDesk's paid plans are Essential at $49 per user per month, Growth at $115 per user per month and Professional at $149 per user per month.
What are the best eDesk alternatives?
The closest alternatives on Recaply are Gorgias, Richpanel AI and Re:amaze.
Where can I try eDesk?
On its official website, edesk.com.
How does eDesk charge for its AI Agent?
eDesk's AI Agent comes with every plan and costs $0.99 per outcome on top of the seat price. An outcome is one ticket where the agent replies to the customer or takes an action such as a return, however many messages that takes; tickets it does not handle cost nothing.
What happens when the eDesk trial ends?
The 14-day eDesk trial opens every feature without a credit card and runs in Safe Mode, so no messages are stored or sent until you switch that off. When it ends, your data and setup stay in place, but you need to buy a plan to keep using eDesk.
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