What is Intercom Copilot?
Sourced answers for support agents inside the Intercom inbox.
Who is Intercom Copilot best for?
Intercom Copilot is best for support agents on Intercom who want answers drawn from their own docs and past chats.
Teams already on Intercom
It sits inside the Intercom inbox and is switched on per agent, so there is no separate tool to roll out.
Onboarding new agents
New hires can ask it the follow-up questions they would normally put to a colleague, and it answers from your own material.
Knowledge spread across tools
It reads help center articles, PDFs, URLs, macros, past conversations and synced Notion, Guru or Confluence pages, so agents stop searching several places.
Leads who check answer quality
A dashboard shows how agents use it, and each answer links its sources so an agent can check it before replying.
How much does Intercom Copilot cost?
Intercom Copilot costs $35 per agent per month for unlimited use, or $29 billed yearly, on top of an Intercom seat from $39 a month, and every agent gets 10 Copilot conversations a month at no extra cost.
- 10 Copilot conversations per agent a month
- 10 AI Auto-translation conversations per agent a month
- Needs a paid Intercom seat
- Unlimited Copilot conversations
- Added per agent on top of an Intercom seat
- Answers link the sources they came from
Billed yearly, Copilot is $29 per agent per month. Each agent also needs an Intercom seat: Essential $39, Advanced $99 or Expert $139 per seat per month billed monthly, or $29, $85 and $132 billed yearly. Intercom's 14-day free trial needs no card and includes Copilot. Startups with under $10M raised and 15 or fewer staff can apply for up to 93% off through Intercom's Early Stage program. Full pricing on intercom.com. We checked these prices on .
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Questions about Intercom Copilot
What is Intercom Copilot?
Sourced answers for support agents inside the Intercom inbox.
Who is Intercom Copilot for?
Intercom Copilot is best for support agents on Intercom who want answers drawn from their own docs and past chats.
Is Intercom Copilot free?
Partly. Every Intercom agent gets 10 Copilot conversations a month at no extra cost, but only with a paid Intercom seat, from $39 a month. Unlimited Copilot costs $35 per agent per month, and Intercom's 14-day trial, which needs no card, includes it.
How much does Intercom Copilot cost?
Intercom Copilot's paid plans are Copilot add-on at $35 per agent per month.
Where does Intercom Copilot get its answers?
Intercom Copilot answers from your own material: help center and internal articles, URLs, PDFs, macros, synced Notion, Guru or Confluence pages, and your team's past conversations. Each answer links its top sources, and admins choose what Copilot can read in the Knowledge Hub.
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