What is Botpress?
Support agents that plug into Zendesk or Intercom.
Who is Botpress best for?
Botpress is best for support teams that want AI agents to finish tickets on their own, including refunds.
Teams already on Zendesk or Intercom
It connects to an existing helpdesk in minutes, so tickets stay where they are while the AI agent works through them.
Tickets that need an action
Agents can issue refunds, update accounts and fix orders under the same rules a person would follow, then hand off with the full history.
Support teams that are growing
Plans charge by conversation rather than seat, and Team includes unlimited seats with routing and role-based access.
Companies without a helpdesk
Botpress Desk is a full ticketing system of its own, so a small team can start there instead of buying a separate helpdesk.
How much does Botpress cost?
Botpress has a free plan with 25 conversations a month, and its paid plans cost $189 a month for Plus or $939 a month for Team, or $150 and $750 a month billed yearly.
- 25 conversations a month, no top-ups
- 3 seats and 3 AI agents
- Help Center and community support
- 250 conversations a month, extra packs of 100 for $65
- $25 of AI usage included, unlimited AI agents
- White-label webchat and live chat support
- 1,500 conversations a month, extra packs of 100 for $50
- $150 of AI usage included, unlimited seats
- Teams, routing, role-based access and team analytics
Billed yearly, Plus is $150 and Team $750 a month, 20% less. On paid plans a pack of 100 conversations is added automatically at 95% of your quota; this cannot be turned off, and unused pack conversations expire at month end. A conversation is any exchange with at least two messages from the end user in a month, and 3 minutes of voice counts as one. Extra storage costs $40 a month. Enterprise, with custom volume, an uptime SLA and the voice channel, is priced on request. Non-profits, schools and open-source projects can apply for lower prices through Botpress for Good. Full pricing on botpress.com. We checked these prices on .
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What are the best Botpress alternatives?
Two tools on Recaply do Botpress's job.
Questions about Botpress
What is Botpress?
Support agents that plug into Zendesk or Intercom.
Who is Botpress for?
Botpress is best for support teams that want AI agents to finish tickets on their own, including refunds.
Is Botpress free?
Yes. Botpress has a free plan with no end date that includes 25 conversations a month, 3 seats and 3 AI agents, with AI usage covered. It has no top-ups, so a busier bot needs Plus, at $189 a month or $150 billed yearly.
How much does Botpress cost?
Botpress's paid plans are Plus at $189 per month and Team at $939 per month.
What are the best Botpress alternatives?
The closest alternatives on Recaply are My AskAI and Inkeep.
Where can I try Botpress?
On its official website, botpress.com.
What counts as a conversation on Botpress?
Botpress counts a conversation whenever an end user sends at least two messages in a billing month, and one that runs across two months counts in both. Each anonymous session counts on its own, 3 minutes of voice equals one, and AI-only and human-handled chats count the same.
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