What is Rep AI?
A shopping assistant and support bot for Shopify.
Who is Rep AI best for?
Rep AI is best for Shopify stores that want one AI agent to win over hesitant shoppers and answer order questions.
Stores losing shoppers before checkout
It watches for hesitation, product comparisons and exit risk, then opens a chat with product suggestions at that moment.
Support teams buried in order questions
It answers where-is-my-order, return, exchange and cancellation requests and can change the order itself, so fewer reach a person.
Brands already on Zendesk or Gorgias
When a shopper needs a human, it passes the conversation to agents in those helpdesks instead of replacing them.
Selling across chat, email and social
The same agent can reply on the website, by email, in Instagram and Facebook messages and on WhatsApp, with the non-website channels sold as an add-on.
How much does Rep AI cost?
Rep AI is priced by your store's monthly sessions: the Sales agent starts at $12 a month for 3,000 sessions, while Support starts at $49 and the Sales + Support Concierge at $130 a month for 10,000 sessions, all with a 14-day free trial.
- Opens a chat when a shopper hesitates or is about to leave
- Product search, recommendations, upsells and abandoned-cart rescue
- $104 a month at 10,000 sessions, $578 at 80,000
- Order status, returns, exchanges, cancellations and order edits
- Answers support emails and edits subscriptions
- Not offered below 10,000 sessions; $250 a month at 80,000
- Both agents for less than buying Sales and Support apart
- AI customer-experience recommendations and priority support
- Assigned customer success manager above 50,000 sessions; $726 a month at 80,000
Prices rise with monthly website sessions, in tiers from 3,000 to 500,000; the cards show the smallest tier each plan is sold at. Paying yearly takes 20% off, for example Sales at $10 a month for 3,000 sessions. Stores above 500,000 sessions get Enterprise pricing on request. Add-ons: AI for email, social and WhatsApp from $68 a month, and Deep Research or Virtual Try-On at 10% of the Concierge price each. No plan is free, but each starts with a 14-day trial that needs no credit card. Full pricing on hellorep.ai. We checked these prices on .
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What are the best Rep AI alternatives?
Three tools on Recaply do Rep AI's job.
Questions about Rep AI
What is Rep AI?
A shopping assistant and support bot for Shopify.
Who is Rep AI for?
Rep AI is best for Shopify stores that want one AI agent to win over hesitant shoppers and answer order questions.
Is Rep AI free?
No, Rep AI has no free plan, but every plan starts with a 14-day free trial that needs no credit card. After the trial, the Sales agent costs from $12 a month for stores with up to 3,000 monthly sessions, and prices rise with traffic.
How much does Rep AI cost?
Rep AI's paid plans are Sales at From $12 per month at 3,000 sessions, Support at From $49 per month at 10,000 sessions and Concierge (Sales + Support) at From $130 per month at 10,000 sessions.
What are the best Rep AI alternatives?
The closest alternatives on Recaply are Zipchat AI, Relish AI and SparkGPT.
Where can I try Rep AI?
On its official website, hellorep.ai.
Does Rep AI work with Shopify?
Yes. Rep AI lists Shopify among its store integrations, next to WooCommerce and Salesforce, and connects to tools such as Klaviyo, Gorgias and Zendesk. The maker says its integrations need no custom development to set up.
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