What is Content Guru?
Omnichannel CX with real-time agent support.
Who is Content Guru best for?
Content Guru is best for large companies and public bodies with busy contact centers that want one cloud platform for every channel.
Large, high-volume contact centers
The maker says its cloud platform has run 75,000 concurrent digital agents for one retailer and 20,000 voice agents for a national program.
Government and emergency services
It holds FedRAMP High authorization, promises 99.999%+ availability and is used by emergency services for their communications.
Agents who need help mid-call
brain AI transcribes and summarizes conversations as they happen, searches the knowledge base and suggests the next step to the agent.
Cutting call volume with self-service
Conversational AI handles routine requests on its own; one utility customer says 93% of its customers now serve themselves.
How much does Content Guru cost?
Content Guru does not publish prices: its storm CX platform and brain AI are sold through a demo, consultation or quote request, and the maker states no free plan or trial.
Content Guru shows no plans or prices; its contact form lets you book a demo, request a consultation or ask for a quote. The maker designs each setup around the customer's needs and brings in partners from its professional services network to deliver it. Plans and current prices are on contentguru.com.
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What are the best Content Guru alternatives?
One tool on Recaply does Content Guru's job.
Questions about Content Guru
What is Content Guru?
Omnichannel CX with real-time agent support.
Who is Content Guru for?
Content Guru is best for large companies and public bodies with busy contact centers that want one cloud platform for every channel.
Is Content Guru free?
No. Content Guru is a paid tool.
What are the best Content Guru alternatives?
The closest alternatives on Recaply are klink.cloud.
Where can I try Content Guru?
On its official website, contentguru.com.
Can US government agencies use Content Guru?
Yes. Content Guru says it is the first full-stack contact center as a service vendor to reach FedRAMP Class D (High), and that it already runs services for several US government departments.
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