What is MetaDialog?
Secure, customisable models for support automation.
Who is MetaDialog best for?
MetaDialog is best for support teams on Zendesk or Intercom that want an AI agent trained on their help content.
Help desks on Zendesk or Intercom
It connects by API to Intercom, Zendesk, LiveChat and similar tools, answers from your help center and passes unclear questions to a human agent.
Data that must stay in-house
Its language models can run fully on-premises, and an optional redactor strips personal details from stored conversations.
Arabic and English support
MetaDialog built its own Arabic-English language model, which fits teams serving customers in both languages.
Messaging and social channels
One bot can answer on a website chat widget, Facebook Messenger, Instagram, WhatsApp and Telegram, including comments and direct messages.
How much does MetaDialog cost?
MetaDialog's StartUP plan costs $29 a month plus $1.20 per resolved dialogue, and ScaleUP costs $299 a month plus $1.00 per resolved dialogue; there is no free plan, but StartUP comes with a free trial.
- Up to 500 dialogues a month, $1.20 per resolved dialogue
- 1 bot and 50 internal training dialogues
- 1,000 training documents and pages
- Unlimited dialogues, $1.00 per resolved dialogue
- 3 bots and 500 internal training dialogues
- Training documents and pages with no set cap, under fair use
You pay only for dialogues the bot resolves: chats passed to a human agent, or that the system marks as unresolved, are not charged. There is no setup fee and no annual contract. StartUP starts with a free trial; ScaleUP is bought through the sales team. The Enterprise platform and custom on-premises language models are not on the pricing page and are sold after a demo. Full pricing on metadialog.com. We checked these prices on .
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What are the best MetaDialog alternatives?
Two tools on Recaply do MetaDialog's job.
Questions about MetaDialog
What is MetaDialog?
Secure, customisable models for support automation.
Who is MetaDialog for?
MetaDialog is best for support teams on Zendesk or Intercom that want an AI agent trained on their help content.
Is MetaDialog free?
No, MetaDialog has no free plan, but its StartUP plan comes with a free trial where you upload help pages or documents and test the bot. After that, StartUP costs $29 a month plus $1.20 for each dialogue the bot resolves.
How much does MetaDialog cost?
MetaDialog's paid plans are StartUP at $29 per month and ScaleUP at $299 per month.
What are the best MetaDialog alternatives?
The closest alternatives on Recaply are CoSupport AI and Typewise.
Where can I try MetaDialog?
On its official website, metadialog.com.
Does MetaDialog charge for questions the bot cannot answer?
No. MetaDialog charges only for resolved dialogues. When a customer asks for a human, or the bot decides it cannot solve the issue and hands the chat to an agent, that dialogue is not billed.
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