Capacity

What is Capacity?

Support automated with agents across channels.

Who is Capacity best for?

Capacity is best for contact centers in retail, financial services and healthcare that want AI agents handling voice, chat, SMS and email.

• Contact centers

  AI agents resolve requests across voice, chat, SMS, email and web, while Agent Assist gives live agents customer context, sentiment and next steps.

• Retail and ecommerce support

  The maker pitches its agents at automating most routine customer questions and helping run loyalty programs.

• Healthcare providers

  HIPAA-compliant agents handle patient scheduling, billing and inquiries, and the Enterprise tier offers a HIPAA package.

• Outbound reminders

  Automated SMS and voice campaigns follow up with customers to lift conversions and cut no-shows.

How much does Capacity cost?

Capacity does not publish prices: its Core, Pro and Enterprise platform tiers are sold through sales as an annual platform fee plus usage-based AI agent pricing, and the maker states no free plan or trial.

Capacity names three platform tiers, Core, Pro and Enterprise, billed as an annual subscription, then adds usage fees: per response for chat and email agents, per minute for voice, per message for SMS, and per hour of agent time for Agent Assist. No figures are shown; volume discounts apply, and quotes come through a demo or a call with sales. Plans and current prices are on capacity.com.

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What are the best Capacity alternatives?

Three tools on Recaply do Capacity's job.

Kore AIPaid

Enterprise platform for customer service and workplace agents.

PypestreamPaid

Customer service agents for support at scale.

Moveo.AIFreemium

Customer conversations automated by agents for enterprises.

Questions about Capacity