What is Koa?
Salesforce's CRM reasoning model for enterprise work.
Who is Koa best for?
Koa is best for Salesforce customers building Agentforce agents that must carry out multi-step CRM work.
Agentforce admins
Koa can be set as the model provider for every agent in an org from Setup, or picked for a single agent, sub-agent or agent router in Agentforce Builder.
Multi-step CRM tasks
Salesforce trained it on synthetic scenarios of agent work from lead generation to service cases, and tests it on tasks like updating an opportunity, routing a case and scheduling a follow-up.
Teams with strict data rules
Salesforce controls the weights and hosts Koa in its own infrastructure, and says no customer data crosses its trust boundary during training or use.
Service and employee agents
Salesforce runs Koa in its own help and employee agents, and its first pilot customers include a hospital system, a credit union, an accounting firm and a business-travel company.
How much does Koa cost?
Salesforce lists no price for Koa: it is a model that Salesforce customers opt into inside Agentforce and the Data Cloud generative models catalogue, and it is moving into customer pilots.
Salesforce's Koa page shows no price. Customers opt in: Koa sits in the Data Cloud generative models catalogue as a managed model, can be set as the org-wide model provider in Agentforce Setup, or chosen per agent and sub-agent in Agentforce Builder. Plans and current prices are on salesforce.com.
How do readers rate Koa?
No one has rated Koa yet. Be the first.
Sign in to rate. One rating per account.
Questions about Koa
What is Koa?
Salesforce's CRM reasoning model for enterprise work.
Who is Koa for?
Koa is best for Salesforce customers building Agentforce agents that must carry out multi-step CRM work.
Is Koa free?
No. Koa is a paid tool.
Where can I try Koa?
On its official website, salesforce.com.
Does Salesforce train Koa on customer data?
No. Salesforce says Koa was trained only on synthetic scenarios modelled on CRM work, and that no customer data crosses its trust boundary during training or use, because Salesforce controls the model weights and hosts Koa itself.
Is Salesforce Koa open source?
No. Koa is built by post-training NVIDIA's open Nemotron models, but Salesforce keeps control of the Koa weights and runs the model only in its own infrastructure, so customers reach it through Agentforce and Data Cloud.
Salesforce
Clientell
EspoCRM
Creatio
Twenty
Cykel AI