What is Watermelon?
A customer service agent for your website.
Who is Watermelon best for?
Watermelon is best for online shops that want order and returns questions answered by an AI agent across channels.
Online shops
It connects to Shopify, WooCommerce, Magento and other stores, so the agent can answer order status and returns questions with live data.
Support across many channels
One agent answers on website chat, email, WhatsApp, Messenger and Instagram, and staff take over from a shared inbox when needed.
Capturing leads on a website
The Advanced plan tracks visitors, recognizes logged-in users and gathers contact details on its own, so the agent can qualify leads and book meetings.
Companies that need EU data hosting
Watermelon stores data on EU servers, is ISO 27001 certified and follows GDPR, with no customer data used to train outside models.
How much does Watermelon cost?
Watermelon has a free plan with 50 conversations a month, and its paid plans cost €99, €199 or €399 a month (Starter, Advanced, Business), or 15% less billed yearly.
- 50 conversations a month
- Website chat widget, live chat and agent inbox
- Learns from your website and files, 100+ languages
- 250 conversations a month
- Email, WhatsApp, Messenger and Instagram DM
- AI Actions such as handoff, search and API calls
- 500 conversations a month
- Advanced AI models and website visitor tracking
- Zapier, API access and webhooks
- 1,000 conversations a month
- Teams and role-based access
- No Watermelon branding
Billed yearly, Starter is €84, Advanced €169 and Business €339 a month (€1,008, €2,028 and €4,068 a year). Every plan includes one AI agent and one user; on paid plans an extra agent, an extra user or 250 more conversations cost €25 a month each. Advanced and Business are sold after a demo call, and Enterprise, with custom conversation limits and SLAs, is priced on request. Prices are in euros; the page lists no US dollar prices. Full pricing on watermelon.ai. We checked these prices on .
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What are the best Watermelon alternatives?
Three tools on Recaply do Watermelon's job.
Questions about Watermelon
What is Watermelon?
A customer service agent for your website.
Who is Watermelon for?
Watermelon is best for online shops that want order and returns questions answered by an AI agent across channels.
Is Watermelon free?
Yes. Watermelon has a free plan: 50 conversations a month.
How much does Watermelon cost?
Watermelon's paid plans are Starter at €99 per month, Advanced at €199 per month and Business at €399 per month.
What are the best Watermelon alternatives?
The closest alternatives on Recaply are Answerly, Chatling and YourGPT.
Where can I try Watermelon?
On its official website, watermelon.ai.
Can I add more conversations to a Watermelon plan?
Yes. On Starter, Advanced and Business you can buy 250 extra conversations for €25 a month, and each extra AI agent or user also costs €25 a month. The Free plan has no add-ons and stays at 50 conversations a month.
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