SugarCRM

What is SugarCRM?

B2B CRM that surfaces hidden opportunities.

Who is SugarCRM best for?

SugarCRM is best for mid-size B2B manufacturers and distributors whose sales teams rely on repeat orders from accounts.

• Manufacturers and distributors

  It connects to ERP systems and points out cross-sell chances, such as customers who have stopped ordering or buy one product but not another.

• Mid-size and large B2B sales teams

  Every Sell plan needs at least 15 users, and the maker aims it at companies that depend on repeat sales to existing accounts.

• Teams that shape the CRM without developers

  Fields and workflows are set up through no-code configuration, and a rollout takes from a couple of weeks to a few months, with Sugar or a partner.

• Companies that must control where data sits

  It runs in the cloud or on your own servers, and cloud data stays inside the AWS region it is hosted in.

How much does SugarCRM cost?

SugarCRM, now called SugarAI, sells its Sugar Sell CRM from $59 per user per month on a yearly contract with at least 15 users, rising to $85 for Advanced and $135 for Premier.

These are the Sugar Sell plans. Every price is billed yearly and the page shows no month-to-month option; with the 15-user minimum, the smallest Standard contract comes to $885 a month ($10,620 a year). The same page lists Sugar Serve for customer service at $80 per user per month, Enterprise at $85 per user per month, Predict (formerly sales-i) at $85 per user per month plus $334 per data set per month, and Sugar Market from $1,000 a month for 10,000 contacts with unlimited users. Optional Market onboarding services cost $375, $625 or $1,210 a month. Sales builds a final quote from company size, licences and contract length. Full pricing on sugarai.com. We checked these prices on 28 Sep 2026.

How do readers rate SugarCRM?

No one has rated SugarCRM yet. Be the first.

What are the best SugarCRM alternatives?

Three tools on Recaply do SugarCRM's job. All three are open source, so you can run them on your own server.

OdooOpen Source

Choose it when you want CRM and ERP from one vendor instead of joining a CRM to a separate ERP

EspoCRMOpen Source

Choose it when you want accounts, cases, campaigns and a customer portal on your own PHP server without a per-user licence

Krayin CRMOpen Source

Choose it when you need a B2B lead and deal pipeline that PHP developers can extend, without a licence fee per user

Questions about SugarCRM