What is SmartReply?
Comments and DMs answered automatically across social.
Who is SmartReply best for?
SmartReply is best for ecommerce brands running social ads that get more comments and DMs than they can answer.
Brands with busy ad comments
It answers and likes comments on posts and ads and removes spam and hate speech without a person reading each one.
Shopify stores
It looks up orders, handles returns and refunds and updates customer details from inside the conversation.
Customers in many languages
It detects the customer's language and replies in over 95 languages, around the clock.
Brands selling on several platforms
Comments and messages on Facebook, Instagram, TikTok, TikTok Shop, YouTube and WhatsApp are handled from one account.
How much does SmartReply cost?
SmartReply has no free plan but a 14-day free trial, then costs $49 a month for 300 credits, $125 for 1,250 or $249 for 10,000, with one credit per automated comment, message or action.
- 300 credits a month
- Suggested for under 50k a month in ad spend
- Every feature included
- 1,250 credits a month
- Suggested for 50k to 150k a month in ad spend
- Every feature included
- 10,000 credits a month
- Suggested for 150k to 500k a month in ad spend
- Every feature included
- 25,000 comments and DMs a month
- Up to 500,000 a month, with volume discounts
- Contact SmartReply to buy
One credit covers one automated comment, message or action. Paying yearly takes 20% off: Starter is $470, Basic $1,200, Advertiser $2,390 and Enterprise $4,790 a year. Each plan starts with a 14-day free trial, then SmartReply bills through Stripe, or through Shopify if you installed it from the Shopify App Store. Full pricing on smartreply.io. We checked these prices on .
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What are the best SmartReply alternatives?
Three tools on Recaply do SmartReply's job.
Questions about SmartReply
What is SmartReply?
Comments and DMs answered automatically across social.
Who is SmartReply for?
SmartReply is best for ecommerce brands running social ads that get more comments and DMs than they can answer.
Is SmartReply free?
No. SmartReply has no free plan, but every plan starts with a 14-day free trial, after which Starter costs $49 a month for 300 credits. Its free Facebook comment analysis tool gives a report on a page's recent comments with no setup.
How much does SmartReply cost?
SmartReply's paid plans are Starter at $49 per month, Basic at $125 per month, Advertiser at $249 per month and Enterprise at $499 per month.
What are the best SmartReply alternatives?
The closest alternatives on Recaply are replient.ai, Blabla and LinktoDM.
Where can I try SmartReply?
On its official website, smartreply.io.
What counts as a SmartReply credit?
SmartReply uses one credit each time your account processes a new comment, message or action. Starter includes 300 credits a month, Basic 1,250 and Advertiser 10,000, and Enterprise starts at 25,000 comments and DMs a month.
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