What is OpenAI Presence?
OpenAI's managed service for governed voice and chat agents.
Who is OpenAI Presence best for?
OpenAI Presence is best for large companies that want governed voice and chat agents for support, sales or IT requests.
Customer support by phone and chat
Its agents can verify a caller, look up the account, apply company policy and take an approved action; OpenAI's own English phone support line runs on it and resolves 75% of inbound issues without a person.
Regulated and high-risk workflows
The company decides what the agent may do, when it needs approval and when it hands over to a person, and guardrails step in when a conversation goes outside those limits.
Internal service desks
A deployment can be built around one internal job, such as employee IT requests, with access only to the knowledge and systems that job needs.
Improving agents after launch
Codex reviews production sessions and escalations and proposes updates, which the team tests against the live version before approving a rollout.
How much does OpenAI Presence cost?
OpenAI Presence has no published price: OpenAI offers it to eligible enterprise customers through a limited general availability program, with deployments led by its own engineers, and it cannot be bought self-serve.
OpenAI names no plans or prices for OpenAI Presence. Rollouts are led by OpenAI's forward deployed engineers and selected global systems integrators, and companies ask about access through their OpenAI account team. Plans and current prices are on openai.com.
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What are the best OpenAI Presence alternatives?
Two tools on Recaply do OpenAI Presence's job.
Questions about OpenAI Presence
What is OpenAI Presence?
OpenAI's managed service for governed voice and chat agents.
Who is OpenAI Presence for?
OpenAI Presence is best for large companies that want governed voice and chat agents for support, sales or IT requests.
Is OpenAI Presence free?
No. OpenAI Presence is a paid tool.
What are the best OpenAI Presence alternatives?
The closest alternatives on Recaply are Sierra and Observe.AI.
Where can I try OpenAI Presence?
On its official website, openai.com.
How is an OpenAI Presence agent tested before launch?
Before an OpenAI Presence agent reaches users, teams run it through simulations of common requests, edge cases and higher-risk situations, and graders check that it reached the right outcome, followed policy, used tools correctly and escalated when it should.
Is there a self-serve option instead of OpenAI Presence?
OpenAI Presence itself is not self-serve yet. For voice work outside Presence, OpenAI says customers can still use its frontier models through the OpenAI API.
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