Prompt details

Tested on

Claude Opus 5.5

Length

601 words · 4 fill-ins

Example input

[What happened]: Day 1: we ordered a 3-seat sofa ("Marlow 84-inch sofa, oatmeal linen") on the Linden & Loft website, order #LL-58213. The product page says delivery is "Free white-glove delivery: includes unpacking, placement in your room of choice and packaging removal." Day 19: their delivery partner brought it. The two-person crew carried it in still fully wrapped, set it in the living room and asked my husband to sign on a tablet before they left. He signed. They did not unpack it or take any packaging. Day 19, evening: we unwrapped it and found a 6-inch tear in the fabric on the back and the front right leg rail cracked, so the sofa rocks. We took photos and a short video that night. Day 21, morning (about 60 hours after delivery): we emailed support with the photos and video. Day 23: support replied (pasted below). Day 24: I called. The agent, Jess, repeated the policy and said refunds are not possible for "delivered and accepted" orders. Case #CS-99120. Day 26: I emailed declining the credit and the repair and asking for a refund. Day 28: they replied (pasted below). Today is Day 30.

[What you paid and what you want]: $1,900 including tax, paid on Day 1 with our Visa credit card. We want a full refund and the sofa collected. We would accept instead a new, undamaged sofa delivered and unpacked within 3 weeks, with the damaged one taken away. We don't want a repair on a brand-new sofa, and we don't want store credit.

[Their replies so far]: Day 23 email: "Thank you for contacting Linden & Loft. Per our Delivery Policy, any damage must be reported within 48 hours of delivery. As your delivery receipt was signed confirming the item was received in good condition, we are unable to offer a return. As a gesture of goodwill we can offer a $150 store credit, or we can schedule a furniture technician to assess and repair the item. Current technician lead time is 4 to 6 weeks." Day 28 email: "We understand your frustration. Unfortunately our policy does not allow refunds on delivered and accepted orders. Our previous offer of a $150 store credit or a technician visit remains available. Please reply to let us know which you would prefer."

[Your country and state]: Colorado, USA

Example output

1. Timeline

When	What happened	Record
Day 1	Ordered "Marlow 84-inch sofa, oatmeal linen" on the Linden & Loft website, order #LL-58213. Paid $1,900 including tax by Visa credit card. The product page says: "Free white-glove delivery: includes unpacking, placement in your room of choice and packaging removal."	Order confirmation email, card statement, screenshot of product page (take it now in case the page changes)
Day 19	A two-person crew from the delivery partner carried the sofa in fully wrapped and set it in the living room. They asked my husband to sign on a tablet and left. They did not unpack it or remove packaging.	Copy of the signed delivery receipt (ask the company for it), packaging if still kept
Day 19, evening	Unwrapped the sofa. Found a 6-inch tear in the fabric on the back and a cracked front right leg rail, so the sofa rocks. Took photos and a short video.	Photos and video with their original date and time
Day 21, morning	Emailed support with the photos and video, about 60 hours after delivery.	Sent email with attachments
Day 23	Support refused a return under the 48-hour policy and the signed receipt. Offered a $150 store credit or a technician repair with a 4 to 6 week lead time.	Their email
Day 24	Phoned. Agent Jess repeated the policy and said refunds are not possible for "delivered and accepted" orders. Case #CS-99120.	Your call notes: date, time, agent name, case number
Day 26	Emailed declining the credit and the repair and asking for a refund.	Sent email
Day 28	Support repeated the refusal and the same two offers.	Their email
Day 30 (today)	Not resolved. Sending the complaint below.	This letter and proof that you sent it

*Assumption: I don't know if the 48-hour policy was shown to you before you paid, so the letter doesn't say either way.*

---

2. Complaint letter

Subject: Order #LL-58213 / Case #CS-99120: damaged sofa, request for full refund and collection

Dear Customer Relations Manager,

Claude Opus 5.5

Complaint Letter – Complaint letter prompt for ChatGPT and Claude

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Claude Opus 5.5

This prompt writes a complaint to a company that has not fixed your problem. Paste what happened, what you paid, their replies and your location; you get a timeline, the letter, a short version, escalation steps and a follow-up.

What you get

A dated timeline built from your order, case numbers and their replies
A complaint letter that answers each reason they gave, plus a short version for web forms
An escalation path: executive contact, card dispute, consumer agency, small claims
A follow-up letter and a checklist of records to keep

How to use it

1
Paste their replies word for word
The letter answers each reason the company gave, so copy their emails and chat replies exactly, with dates.
2
Send it to someone senior
Send the letter to a manager or executive contact, not back into the same support queue, and put the deadline in your calendar.
3
Escalate on the date
If the deadline passes, send the follow-up, then take the next step. Ask your card issuer about its dispute deadline early.

Better results

Paste the product page, delivery terms or policy the company relies on. The letter can then quote their own promises back to them.
Ask your card issuer about its dispute deadline on the day the company refuses, not after your last letter.
If they offer a partial fix, paste it and ask: "Draft a reply that accepts, rejects or counters this, and tell me what I would give up."

Questions

Can ChatGPT write a complaint letter?

Yes, ChatGPT can write a firm, factual complaint letter when you give it the timeline, what you paid, the company's replies and what you want. Check every date and number, and confirm any consumer right it names for your country or state before you rely on it.

How do I ask for a refund with ChatGPT?

Give ChatGPT what you bought, what went wrong, what the company said and the refund you want, and ask for a short, polite letter with one remedy and a deadline. This prompt also answers the reason they gave for refusing and plans what to do next.

Can ChatGPT help with a chargeback?

Yes, ChatGPT can organise your timeline and evidence for a card dispute and draft the summary your issuer asks for. It cannot file the dispute or know your issuer's deadline, so call the issuer early and ask about its time limit and the proof it needs.

What makes a complaint letter effective?

An effective complaint letter is short, dated and factual, asks for one specific remedy by a set date, answers the company's reasons with their own words and policies, and goes to someone who can say yes. Threats you will not carry out make it weaker, not stronger.

Updated 8 Nov 2026